Privacy Policy

This Privacy Policy describes how DhanPOS ("we", "us", or "our") collects, uses, and protects your information when you use our website at dhanpos.com and our software products. By using our services, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

• Account information: Name, email address, phone number, and business details when you register.
• Billing information: Business name, GST number, and payment details (processed securely via payment gateways).
• Support requests: Messages, feedback, and attachments you send to our support team.
• Business data: Products, customers, invoices, and transactions you enter into our software.

Information Collected Automatically

• Usage data: Pages visited, features used, session duration, and click patterns.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Log data: Server logs including timestamps, error reports, and access records.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software and services
• Process transactions and send related billing notifications
• Respond to customer support inquiries and resolve issues
• Send important service updates, security alerts, and account notices
• Analyse usage patterns to improve features and user experience
• Comply with legal obligations, including GST and tax requirements
• Detect, prevent, and address fraud or security incidents

We will not use your data for any purpose not described in this policy without your explicit consent.

3. Data Sharing

We do not sell, rent, or trade your personal data. We share information only in these limited circumstances:

• Service providers: Trusted third parties who help us operate our services (e.g., cloud hosting, payment processors, email delivery) — all bound by confidentiality agreements.
• Legal requirements: If required by law, court order, or governmental authority in India.
• Business transfers: In the event of a merger or acquisition, your data may transfer to the successor entity with equivalent protections.
• With your consent: Any other sharing requires your explicit approval.

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data transmitted to and from our servers
• Encrypted storage for sensitive business and personal data
• Role-based access controls limiting who can view your data internally
• Regular security audits and vulnerability assessments
• Secure, geo-redundant backups in Indian data centres

While we take every reasonable precaution, no system is 100% secure. Please use a strong password and keep your credentials private.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Business transaction data (invoices, bills, GST records) is retained for a minimum of 7 years as required under Indian tax law. You may request deletion of personal account data at any time, subject to legal retention obligations.

6. Your Rights

Under applicable Indian law and as a matter of good practice, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your business data in a standard, exportable format
• Objection: Object to specific uses of your data

To exercise any of these rights, please contact us at support@dhanpos.com. We will respond within 30 days.

7. Cookies

We use cookies to keep you logged in, remember your preferences, and understand how you use our website. Please see our Cookie Policy for full details on the types of cookies we use and how to manage them.

8. Third-Party Services

Our products may integrate with or link to third-party services (e.g., payment gateways, SMS providers, accounting tools). These services have their own privacy policies, and we encourage you to review them. DhanPOS is not responsible for the data practices of third-party services.

9. Children's Privacy

DhanPOS products are intended for use by businesses and adults aged 18 and above. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately at support@dhanpos.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice within our software at least 14 days before the change takes effect. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, concerns, or requests, please reach out to our Data Protection team:

• 📧 Email: support@dhanpos.com
• 🌐 Website: dhanpos.com
• 📍 Country: India